Changing Phone Number on Exness Account

Why You Might Need to Change Your Exness Phone Number

• Lost or stolen phone/SIM card.
• Switching to a new phone number or network provider.
• Updating account security details.
• Unable to receive SMS codes on the old number.

1. Access to your Exness Personal Area via the website or Exness Trader App.
2. Your current registered phone number to receive the SMS verification code (if accessible).
3. Your new phone number must be active and able to receive SMS messages, with the correct country code (+254 if applicable).
4. Exness will send two SMS verification codes: one to your old number (if accessible) and one to your new number.
5. If you can’t access your old phone number, you may need to provide additional identity verification, such as your Exness account email, government-issued ID, any previous phone numbers, and security questions.
6. Ensure your email and security settings are up to date in your Exness Personal Area, and consider enabling two-factor authentication (2FA).
7. Ensure you have a stable internet connection and avoid using public WiFi when making security changes.

1. Changing Your Phone Number via Exness Personal Area (Web)

Use this method if you still have access to your old phone number:

1. Log in to your Exness Personal Area via a web browser.
2. Click on “Settings” in the dashboard.
3. Select “Security Type” > “Phone Number”.
4. Click on “Change Phone Number”.
5. Enter your new phone number and click Confirm.
6. Enter the verification code sent to your old phone number.
7. Enter the confirmation code sent to your new phone number.
8. Click Submit – Your phone number is now updated!

2. Changing Your Phone Number via Exness Trader App (Mobile)

If you are using the Exness mobile app, follow these steps:

1. Open the Exness Trader App on your phone.
2. Tap on “Settings” > “Security” > “Phone Number”.
3. Select “Change Phone Number”.
4. Enter your new phone number and tap Continue.
5. Enter the SMS verification code sent to your old number.
6. Enter the confirmation code sent to your new phone number.
7. Tap Submit – Your phone number is now updated!

If you lost your phone number or no longer have access to it, follow these steps:

1. Go to the Exness Personal Area and open the Support section.
2. Contact Exness Customer Support via Live Chat or email ([email protected]).
3. Provide your account verification details (e.g., registered email, ID, previous phone number).
4. Submit any required documents for identity verification.
5. Exness will manually update your phone number after verification.

Processing Time: 24-48 hours, depending on the security verification process.

Common Issues & Troubleshooting

Updating your phone number on Exness is a crucial step to maintain account security, receive important notifications, and verify transactions. To ensure your account remains protected, follow these security best practices when updating your phone number.

• Use an active phone number that can receive SMS codes. Don’t use temporary or shared numbers.
• Never share your verification codes or passwords with anyone, including people pretending to be from Exness support.
• Turn on Two-Factor Authentication (2FA) for extra account security.
• Make sure your email is secure and up to date, as it’s important for account recovery.
• Avoid using public WiFi when updating your phone number—use a private, secure connection instead.
• Regularly check your security settings and make sure your contact details are current.
• Keep your phone or computer secure with a strong passcode or fingerprint, and avoid untrusted apps.