Why Is My Exness Account Disabled? Reasons & Solutions

Having your Exness account disabled can be frustrating, especially if you are in the middle of trading or trying to withdraw funds. Exness follows strict security and regulatory guidelines (including CMA in Kenya) to protect traders and ensure a fair trading environment.

Accounts may be disabled for several reasons, such as incomplete verification, multiple accounts, suspicious activity, or policy violations. In this article, we’ll explore the most common reasons why your Exness account might be disabled and how you can reactivate it quickly.

Introduction of Exness Account

Exness is a globally recognized forex and CFD broker offering traders access to forex, commodities, stocks, indices, and cryptocurrencies. With a strong presence in Kenya, Exness operates under strict regulatory guidelines, including the Capital Markets Authority (CMA), ensuring a secure and transparent trading environment.

Opening an Exness account gives traders access to:

Multiple trading platforms – MT4, MT5, and Exness Terminal.
Low spreads & competitive leverage – Up to 1:Unlimited.
Instant deposits & withdrawals – Including M-Pesa, bank transfers, and e-wallets.
A variety of account types – Standard, Pro, Raw Spread, and Zero accounts.

Common Reasons Why Your Exness Account Might Be Disabled

Incomplete Account Verification (KYC)

If you haven’t fully verified your identity by submitting valid ID and proof of residence, your account may be disabled.
Solution: Complete the verification process by uploading a valid ID (National ID, passport, or driver’s license) and a proof of residence (utility bill or bank statement).

Multiple Accounts or Violation of Exness Terms

Exness allows only one personal account per trader.
If you have created multiple accounts under the same identity, Exness may disable one or more accounts.
Solution: Use only one verified Exness account and avoid registering duplicates.

Suspicious or Fraudulent Activity

Exness automatically disables accounts if it detects unusual login attempts, unauthorized transactions, or potential fraud.
Solution: Contact Exness customer support to verify your identity and regain access.

Violating Exness Trading Policies

Exness has strict rules against:
Unfair trading practices (e.g., latency arbitrage).
Market manipulation or exploiting system loopholes.
Using trading bots or unethical strategies.
Solution: Ensure that your trading activities comply with Exness policies to prevent future account restrictions.

Long Periods of Inactivity

If you haven’t logged into your account for an extended period, Exness may temporarily disable it.
Solution: Log in and reactivate your account through Exness support.

Payment & Withdrawal Issues

If you use a different payment method than the one registered in your account, Exness may disable your account for security reasons.
Suspicious withdrawals, chargebacks, or payment fraud can also trigger account restrictions.
Solution: Always use verified payment methods and follow Exness’s payment rules.

How to Reactivate Your Disabled Exness Account?

If your Exness account is disabled, you can take steps to reactivate it and start trading again. Accounts may be disabled due to incomplete verification, multiple accounts, suspicious activity, or inactivity. Here’s a simple guide to restore your account:

Check your email for a notification from Exness explaining why your account was disabled and what you need to do.
Complete any missing verification steps, like submitting a clear copy of your ID, a utility bill or bank statement from the last 6 months, and confirming your email and phone number.
Contact Exness support via live chat (available 24/7), email ([email protected]), or phone (in languages like Swahili and English for Kenyan traders) if you need help.
Make sure you follow Exness rules, such as not using multiple accounts unfairly, avoiding fraud, and using verified payment methods.
If needed, reset your password by going to the Exness login page, clicking “Forgot Password,” and following the steps with your registered email or phone number.
Reactivation time depends on the issue: 24 hours for verification, a few hours for inactivity, 1-2 days for security resets, or longer if Exness reviews a policy violation.

How to Prevent Your Exness Account From Being Disabled Again?

If your Exness account was previously disabled, taking proactive steps can help you avoid future restrictions. Exness follows strict security, trading, and regulatory policies (including CMA in Kenya) to ensure a safe and fair trading environment. Here’s how to keep your account active and fully functional.

Complete verification immediately after signup.
Use only one Exness account per trader.
Follow Exness trading policies and avoid prohibited strategies.
Use registered payment methods for deposits & withdrawals.
Enable Two-Factor Authentication (2FA) for security.

Conclusion

If your Exness account is disabled, it is likely due to incomplete verification, multiple accounts, suspicious activity, or policy violations. The best way to reactivate your account is to check your email for instructions, verify your documents, and contact Exness support for assistance.